Terms & Shop Policy

1. About these terms

NomadRocks is a small independent T-shirt venture operated by Teddy Mworia in Thika, Kenya. In these terms, “NomadRocks”, “we”, “us” and “our” mean the business operating the Shop. “You” means the person browsing, placing an order or receiving a product from the Shop.

These terms apply to the NomadRocks website, Shop, Pouch, checkout, payments, delivery and customer communications. By using the Shop or placing an order, you agree to them. If you are under 18, please use the Shop with the involvement and permission of a parent or guardian.

Our Privacy & Cookies Policy explains how we handle personal information. If a mandatory consumer right under Kenyan law gives you greater protection than a term below, that law applies.

2. The Shop, rocks and availability

The Shop lets you browse NomadRocks T-shirt designs, select an available size and finish, add items to your Rocks Cart, and choose a physical Pouch. Product photography, colours, finishes and descriptions are intended to help you choose; screen settings, photography and production batches can create small visual differences. We will not deliberately substitute a materially different rock without speaking with you first.

Availability can change. Adding a rock to the Rocks Cart does not reserve it, guarantee stock or create a contract. Before payment, the Shop checks the relevant materials and delivery selection. If we cannot reasonably fulfil an item after you have paid, we will contact you to agree a suitable solution, which may include an alternative, a replacement, a refund or cancellation as appropriate.

3. Prices, delivery fees and honest mistakes

Item prices are shown in Kenyan shillings (KSH). The order total shown at payment includes the applicable item total and the delivery fee for the Jumia station selected in checkout. Please check your selected rocks, sizes, delivery station and total before paying.

We may update prices, finishes, products and delivery fees before an order is confirmed. If a genuine pricing, availability or description error affects an order, we will tell you promptly and give you a fair choice to continue on the corrected terms or cancel for a refund of any affected payment. We will not use an obvious error as a reason to take payment without providing the agreed product.

4. How an order is placed and accepted

The normal Shop journey is:

1. choose your rock, size and any available finish or Pouch options;
2. choose a Jumia pickup station;
3. verify an email address, phone number or Telegram contact for your receipt and chosen updates;
4. pay the exact total shown on the payment page; and
5. submit the requested M-Pesa confirmation if the Shop asks for it.

Opening the payment page or submitting an M-Pesa message records that payment has started or that proof has been submitted. It is not payment confirmation. An order is accepted only when NomadRocks verifies the payment and records it as confirmed. We may decline or pause an order before acceptance where payment cannot be matched safely, a material/stock check fails, required delivery details are missing, the order appears fraudulent, or fulfilling it would be unlawful or impracticable. If this happens after a payment has been made, we will explain the position and handle any refund due under applicable law.

5. M-Pesa payment and proof

Follow the live payment-page instructions, including the displayed total, Pochi la Biashara number and receiver name. Do not send more or less than the stated total unless NomadRocks has agreed a change with you. Keep your M-Pesa confirmation until payment is verified.

Payment proof helps us reconcile a real transaction with the right order. We may ask for the complete M-Pesa confirmation message and may need time to investigate missing, duplicate, ambiguous or suspicious payments. A copied message, a screenshot, a proof submission or an Emmy chat message does not by itself prove that payment is received. Never share your M-Pesa PIN, bank password, card details or one-time security code with NomadRocks or Emmy.

6. Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at [email protected] with the order number and the change you need. We will try to help where the order has not been confirmed, resources have not been booked and production has not begun.

Once payment is confirmed, materials or production time may be allocated to the order. A later preference change, a different size choice or a change of mind may no longer be practical. We will tell you clearly what can still be changed and the effect on delivery or payment. Nothing in this section removes a cancellation, refund or other remedy that you are entitled to by law.

7. Delivery and collection

NomadRocks currently uses Jumia pickup stations selected during checkout. You are responsible for choosing a suitable station and providing a reachable, verified receipt contact. Delivery and collection timing can depend on production, handover, station capacity, Jumia operations, public holidays and circumstances outside our reasonable control; any timing shared with you is an estimate unless we expressly agree otherwise.

When an order is handed to Jumia, its transport and pickup processes also apply. Please follow its collection instructions and collect your package within any collection period it gives you. Tell us promptly if the selected station is unsuitable or if you encounter a delivery problem. We will work with you and the delivery partner to investigate, but we cannot promise to control third-party delays or actions outside our reasonable control.

8. Receipts, tracking and notifications

We use your verified contact method to send the order receipt and may send the order updates you choose, such as payment confirmation, production started, transfer to Jumia, arrival at the pickup station and pickup. You can choose which optional updates to receive in notification preferences. A delivery or status notification is a useful courtesy, not the only evidence of an order’s status; your order record and tracking information remain the controlling record.

Please keep your chosen contact method available and let us know promptly if it changes. We are not responsible for a missed message caused by an incorrect address/number, a full inbox, mobile-network failure, spam filtering, an unavailable Telegram account or another event outside our reasonable control. This does not affect our responsibility to provide information or remedies required by law.

9. Problems with an order, returns and remedies

We want every rock to arrive as agreed. If you receive the wrong item, the wrong size due to our error, a damaged item, or an item that does not reasonably match its description, contact us promptly at [email protected]. Include your order number, a short explanation and clear photos where that helps us understand the problem. We may ask for reasonable information or for the item to be returned before deciding the remedy.

Depending on the issue and what the law requires, the appropriate remedy may be repair, replacement, a price adjustment, a refund or another fair solution. For a preference change, incorrect self-selected size or a change of mind, contact us early: we will consider a solution where practical, but a rock that has been worn, washed, damaged, personalised, committed to production or otherwise cannot be returned in resaleable condition may not be eligible for a discretionary return. Your statutory consumer rights are not limited by this policy.

10. Reviews and customer content

You may only submit reviews, images or other content that you created or have permission to use. Do not post content that is unlawful, misleading, abusive, discriminatory, infringing, sexually explicit, private, promotional spam or harmful to the Shop or other people.

When you submit customer content to a public Shop feature, you allow NomadRocks to display, reproduce, moderate, adapt for formatting and use that content to operate and promote the relevant NomadRocks feature. This permission is non-exclusive and limited to those purposes. We may remove or decline content that breaks these terms, creates legal risk or makes the feature unsafe, but we do not promise to review every contribution before it appears.

11. Fair use of the Shop

Please use the Shop lawfully and in good faith. Do not interfere with the Shop, bypass security, scrape or automate it in a way that harms it, submit false payment information, impersonate someone else, attempt to access another customer’s order, or use Emmy to send instructions unrelated to its intended Shop support.

We may suspend or limit access needed to protect customers, the Shop, its suppliers or the integrity of an order. Any such action will be proportionate to the issue and will not remove rights or refunds required by law.

12. NomadRocks designs and intellectual property

The NomadRocks name, logos, product designs, artwork, photographs, text and Shop experience belong to NomadRocks or the relevant rights holder. Buying a T-shirt gives you ownership of that physical item, not ownership of the underlying artwork or the right to reproduce, sell, distribute or use it commercially without permission.

13. Our responsibility

We aim to describe rocks fairly, fulfil confirmed orders with reasonable care and help promptly when something goes wrong. Except where the law says otherwise, we are not responsible for indirect or consequential loss, loss caused by information you provide incorrectly, or delay caused by events outside our reasonable control. We do not exclude responsibility for fraud, intentional wrongdoing, death or personal injury caused by negligence, or any consumer right that cannot lawfully be excluded or limited.

14. Governing law and resolving concerns

These terms are governed by the laws of Kenya. If something is wrong, please contact us first and give us a fair chance to put it right. You can reach us at [email protected]. Nothing here prevents you from using any consumer-protection process, regulator or court that is available to you under Kenyan law.

15. Changes to these terms

We may update these terms when the Shop, products, fulfilment process or law changes. The newest version will appear on this page with its updated date. Changes apply to future use and orders unless the law requires another approach; the terms that applied when your confirmed order was accepted continue to apply to that order.